Privacy Policy

Crator (operated by Context AI Technologies Pte. Ltd.) hosts ERPNext for businesses and provides AI agents that customize it on your behalf. This policy explains what data we collect, how we use it, and the choices you have. It applies to our website and to the Crator platform.

Information we collect

• Account information: your name, email address, company name, and billing details when you sign up or book a call.
• Customer content: the data inside your hosted ERPNext instance (records, documents, configurations). This data belongs to you; we process it only to operate the service and to carry out the changes you ask our agents to make.
• Usage information: logs, device and browser information, and product analytics that help us understand how the service is used and keep it secure.

How we use your information

• To provide, operate, and secure your ERPNext instance.
• To let Crator’s agents make the customizations you request, on a sandbox first and on your live system only after you approve.
• To bill you, support you, and communicate service updates.
• To improve the product and diagnose problems.

We do not sell your personal information, and we do not use your customer content to train AI models.

How we share information

We share data only with the service providers we rely on to run Crator (such as cloud infrastructure, code hosting, communication tools, and compliance monitoring) under agreements that require them to protect it. We may also disclose information when required by law.

Security

We have completed a SOC 2 Type 2 audit, and our controls are independently examined on an ongoing basis. Details, our current report, and our subprocessor list are available at our Trust Center.

Data retention

We keep your data for as long as your subscription is active. ERPNext is open source, so if you leave you can take a full export of your site with you, and we delete our copies within a reasonable period after termination.

Your rights

You can request access to, correction of, or deletion of your personal information at any time. Depending on where you live, you may have additional rights under local data protection law.

Contact us

For any privacy question or request, email us at shrivardhan@hoursense.com.