Terms of Service

1. About these Terms

1.1 These Terms of Service (Terms) govern your use of Crator, provided by Context AI Technologies Pte. Ltd. (UEN 202537678Z), a company incorporated in Singapore with its registered address at 59 Ubi Avenue 1, #03-11, Singapore 408938 (Crator, we, us).

1.2 Crator is for business use only. By creating an account, clicking to accept, or signing an Order Form that refers to these Terms, you agree to them on behalf of the business you represent (Customer, you). You confirm that you are at least 18 and have authority to bind that business.

1.3 An Order Form is any quotation, proforma, order or checkout page that we issue or accept and that refers to these Terms. If an Order Form conflicts with these Terms, the Order Form prevails for that order only.

1.4 Separate agreements. If you have signed a separate agreement with us for the Services, such as a master services agreement, that agreement governs your use of the Services, and these Terms apply only where it says so.

1.5 Our Privacy Policy explains how we handle personal data about you and your users. It forms part of these Terms.

2. Definitions

• Services: the Crator platform, its AI agents and builder, the ERP instances we host for you, and related support.
• ERP Instance: the ERPNext (Frappe) site we host and manage for you, including sandbox and production environments.
• Customer Data: all data stored in or processed from your ERP Instance, and any files, documents, credentials or code (including Custom Apps) that you or your Users provide. Customer Data does not include Usage Data.
• Usage Data: data about how you and your Users use the Services, as described in section 7.
• Input: prompts, instructions and other material you submit to the AI features.
• Output: what the AI features generate for you, such as configurations, doctypes, workflows, print formats, reports, scripts and agents.
• Crator Materials: the Services and everything we use to provide them, including our software, agents, models, prompts, templates, reusable components and documentation.
• Users: your employees and contractors whom you allow to access the Services under your account.
• Credits: prepaid units consumed when you use the AI features, as described in section 5.

3. Accounts and Users

3.1 You are responsible for your account, for keeping login credentials secure, and for all activity under your account, including by your Users.

3.2 You will make sure your Users comply with these Terms. You will tell us promptly at shrivardhan@cratorlabs.ai if you become aware of any unauthorised access to your account.

3.3 Information you give us when you register must be accurate and kept up to date.

4. The Services

4.1 Access. Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable right during your subscription to access and use the Services for your internal business purposes.

4.2 Hosting. We host and maintain your ERP Instance on Google Cloud Platform, in the region described in section 6.5. We may provide separate sandbox and production environments.

4.3 Free trials and pilots. We may offer a free trial, pilot or free Credits. Unless the Order Form says otherwise, a trial lasts for the period we state, trial Credits expire when the trial ends, and trial Services are provided as is with no service commitments. We may extend a trial in writing. At the end of a trial, you may convert to a paid plan; otherwise your access ends and section 15.4 applies.

4.4 Beta features. Features we label as beta, preview or experimental are optional, may change or be withdrawn, and are provided as is.

4.5 Changes. We continually improve the Services. We will not materially reduce the core functionality of a paid subscription during its current term.

5. Credits, Fees and Payment

5.1 Plans. Fees, included Credits and subscription terms (monthly or annual) are set out in your Order Form or on our pricing page.

5.2 Credits. Credits are consumed when AI features perform work. Consumption depends on the size and complexity of the task, and the Services show your Credit balance. Estimates we give are indicative only. Unless the Order Form says otherwise:

• Credits included in your subscription expire at the end of each month and do not roll over;
• top-up Credits you purchase separately do not expire while your account remains active, and lapse when your account is closed;
• Credits have no cash value and are non-refundable and non-transferable.

5.3 Payment. You authorise us and our payment processor, Stripe, to charge your payment method for all fees when due. Fees are in the currency stated on the Order Form (by default, US dollars). Subscriptions renew automatically for the same period unless either party cancels before the renewal date.

5.4 Invoiced customers. If we agree to invoice you, invoices are due within 14 days.

5.5 Taxes. Fees exclude taxes. You are responsible for all applicable taxes, such as GST or withholding taxes, other than taxes on our income. If withholding tax applies, you will gross up the payment so that we receive the full amount invoiced, unless the Order Form says otherwise.

5.6 Late payment. If an undisputed amount is more than 30 days overdue, we may suspend the Services after giving you at least 7 days' notice.

5.7 Price changes. We may change our prices with at least 30 days' notice. Changes apply from your next renewal.

5.8 Refunds. Fees are non-refundable except where required by law or where these Terms expressly say otherwise.

6. Customer Data

6.1 You own your data. As between you and us, you own all Customer Data. You grant us a limited licence to host, copy, process and transmit Customer Data only as needed to provide, secure and support the Services for you, and as required by law.

6.2 No training on Customer Data. We will not use Customer Data to train, fine-tune or otherwise improve any AI model, whether ours or a third party's. None of the AI models we use are permitted to train on Customer Data.

6.3 Our role. Where Customer Data contains personal data, you are the organisation responsible for it, and we process it on your behalf as your data intermediary (or processor) under applicable data protection law, including Singapore's Personal Data Protection Act 2012 (PDPA) and India's Digital Personal Data Protection Act 2023 (DPDP Act). In that role we will:

1. process it only on your documented instructions, which include these Terms and your use of the Services;
2. make sure our personnel with access are bound by confidentiality obligations;
3. maintain reasonable technical and organisational security measures, including encryption in transit and at rest and role-based access controls;
4. notify you without undue delay, and in any case within 72 hours, after becoming aware of a breach affecting your personal data, and give you the information reasonably needed to meet your own notification obligations;
5. reasonably assist you in responding to requests from individuals exercising their data rights;
6. delete or return the data when the Services end, as set out in section 15.4.

6.4 Subprocessors. You authorise us to use the subprocessors listed at cratorlabs.ai/subprocessors, including Google Cloud Platform (hosting and backups), GitHub (code), Microsoft Azure, Google Cloud Vertex AI, OpenAI and OpenRouter (AI models), Clerk (authentication) and Stripe (payments). We will give at least 14 days' notice of a new subprocessor, and you may object on reasonable data protection grounds. We remain responsible for our subprocessors' performance.

6.5 Location. Customer Data is stored on Google Cloud Platform in the region assigned to your account, currently India, Qatar (Doha), Singapore or the United States, generally the one closest to you unless we agree otherwise. Code for your customisations and Custom Apps is stored on GitHub. AI Providers process data under zero data retention and do not store it. AI features may process Inputs and relevant Customer Data in other countries where our AI Providers operate, under safeguards described in our Privacy Policy.

6.6 Your responsibilities. You are responsible for the accuracy and lawfulness of Customer Data, and for having all notices and consents needed for us to process it. Do not upload data that we have not agreed to handle, such as payment card numbers, health records or government identity numbers beyond what normal business records require.

6.7 Backups. We take regular backups of your ERP Instance. You remain responsible for exporting and keeping your own copies of important records.

7. Usage Data and Feedback

7.1 What Usage Data is. Usage Data is information about how you use Crator, such as features used, the steps our agents take, the instructions you give, the configurations generated, errors, corrections, whether you accept or reject Output, and Credits consumed.

7.2 How we use it. We may use Usage Data to operate, secure, support, improve and develop the Services, including training and evaluating our own models and agents.

7.3 De-identification before training. Before we use Usage Data to train or evaluate models, we remove or de-identify all Customer Data within it (for example, customer names, prices, amounts, addresses and document contents), along with information that identifies you or your Users. We will not share Usage Data with third parties in a form that identifies you.

7.4 Opting out. You may opt out of the use of your Usage Data for model training at any time by emailing shrivardhan@cratorlabs.ai. We will honour this for future use at no charge, and it will not affect your access to the Services.

7.5 Feedback. If you give us suggestions or feedback about the Services, we may use it without restriction or obligation to you.

8. AI Features and Output

8.1 You own Output. As between you and us, you own the Output generated for your ERP Instance, and we assign to you any rights we have in it. Crator Materials, including our agents, prompts, templates and reusable components that Output is built from or with, remain ours (section 12). Output may not be protectable as intellectual property, and similar Output may be generated for other customers.

8.2 AI can make mistakes. Output is generated by AI and may be incomplete, inaccurate or unsuitable for your purpose. We do not guarantee that any Output is correct, compliant or fit for a particular use.

8.3 Review before production. Changes made by AI features can affect financial, tax, inventory and other business records. You are responsible for reviewing and testing Output in a sandbox before applying it to your production ERP Instance, and for any Output you choose to apply. Where the Services apply changes directly, you are responsible for checking the result.

8.4 Human oversight. You will not rely on Output, without appropriate human review, for statutory filings, tax returns, audited financial statements, payroll, or decisions with legal or similarly significant effects on individuals.

8.5 Inputs. You are responsible for your Inputs and confirm you have the rights needed to submit them.

8.6 AI Providers. The AI features use models from third-party providers, which may include OpenAI, Anthropic, Google, Meta, xAI, Z.ai, Moonshot AI (Kimi), DeepSeek, MiniMax and Alibaba (Qwen). We access OpenAI models through Microsoft Azure (and OpenAI directly for voice features), Anthropic models through Google Cloud Vertex AI, and other models through OpenRouter. We only use models and endpoints whose terms prohibit training on our customers' data, so none of the AI models we use train on your data. We may change the models we use at any time.

9. ERPNext, Open Source and Custom Apps

9.1 Open source. Your ERP Instance runs on ERPNext and the Frappe Framework, which are open-source software made available under their own licences. Nothing in these Terms limits your rights under those licences.

9.2 Portability. You may request an export of your ERP Instance at any time, including a database backup, uploaded files, and the customisations and Output stored in it, in standard formats that can run on any compatible ERPNext hosting. Reasonable export requests are included in your subscription.

9.3 Custom Apps. If you ask us to install a Frappe app that you or a third party developed (Custom App), you confirm you have the right to have it installed. Custom Apps remain yours or your licensors' property and are Customer Data. We may review a Custom App before installing it and may decline or remove one that creates a security, stability or legal risk. We are not responsible for defects in Custom Apps or for issues they cause, and support for them is limited to installation unless agreed in an Order Form.

9.4 Upgrades. We may apply security patches and version upgrades to your ERP Instance. We will give reasonable notice of major version upgrades and test them in a sandbox where practical. Custom Apps may need changes to stay compatible.

9.5 Third-party integrations. You can connect your ERP Instance to external services, such as marketplaces, messaging apps or payment gateways (for example, IndiaMART or WhatsApp). Data that flows into your ERP Instance from an external service, or out of it to one, moves at your direction and is governed by your agreement with that service, not these Terms. We are not responsible for external services or how they handle data. If we set up an integration for you as part of implementation or professional services, we will do so only with your explicit permission, and its terms will be set out in a separate agreement or Order Form.

10. Acceptable Use

You will not, and will not allow anyone else to:

1. resell, sublicense or provide the Services to third parties, except to your affiliates under your account;
2. copy, reverse engineer or attempt to extract the source code, prompts or models of the Crator Materials, except as permitted by open-source licences for ERPNext and Frappe;
3. use the Services or Output to build a competing product;
4. probe, scan or test the security of the Services without our written permission;
5. interfere with the Services, bypass usage limits or Credit metering, or access other customers' data;
6. use the Services for anything unlawful, fraudulent, or infringing, including falsifying accounting or tax records;
7. upload malware or harmful code.

We may suspend access, with notice where practical, if your use breaches this section or threatens the security or availability of the Services. We will restore access once the issue is resolved.

11. Confidentiality

11.1 What is confidential. Confidential Information means information that one party (Discloser) shares with the other (Recipient) that is marked confidential or that a reasonable person would understand to be confidential. Your Customer Data is your Confidential Information. Our non-public pricing, product plans and the Crator Materials are ours.

11.2 Obligations. The Recipient will use the Discloser's Confidential Information only to perform or exercise rights under these Terms, and will protect it with at least the same care it uses for its own similar information, and no less than reasonable care. The Recipient may share it only with its employees, contractors, advisers and subprocessors who need to know it and are bound by confidentiality obligations at least as protective as these.

11.3 Exclusions. Confidential Information does not include information that the Recipient already knew without restriction, that is or becomes public through no fault of the Recipient, that it receives from a third party without restriction, or that it develops independently. De-identified Usage Data (section 7) is not your Confidential Information.

11.4 Required disclosure. The Recipient may disclose Confidential Information if required by law or court order, after giving reasonable advance notice where legally permitted, and disclosing only what is required.

11.5 Duration. These obligations continue for 5 years after these Terms end, and for Customer Data and trade secrets, for as long as they remain confidential.

12. Intellectual Property

12.1 We and our licensors own all rights in the Crator Materials, including improvements made using Usage Data and Feedback. Except for the rights expressly granted in these Terms, no rights are transferred to you.

12.2 You own your Customer Data and Output as set out in sections 6 and 8.

12.3 With your permission, we may name you as a customer and show your logo. You may withdraw this permission at any time.

13. Professional Services

13.1 Training, implementation, data migration and other professional services are not included in a subscription unless the Order Form says so.

13.2 We may provide these services ourselves or arrange them through independent partners. Rates and scope will be agreed in writing before work starts. Travel, accommodation and other expenses for on-site work are charged at cost.

14. Availability and Support

14.1 We aim to keep production ERP Instances available 24/7, excluding scheduled maintenance (which we try to schedule outside business hours in your time zone, with advance notice) and events outside our reasonable control. Any specific service level commitment will be set out in your Order Form.

14.2 Support is available by email at shrivardhan@cratorlabs.ai during Singapore business hours. The Services depend on third-party infrastructure and AI Providers, and we are not responsible for their outages beyond using reasonable efforts to minimise the impact.

15. Term, Suspension and Termination

15.1 Term. These Terms apply from when you first accept them until all subscriptions end and your data has been exported or deleted.

15.2 Cancellation. You may cancel your subscription at any time in your account settings or by emailing us. Cancellation takes effect at the end of the current billing period.

15.3 Termination for breach. Either party may terminate if the other materially breaches these Terms and does not fix the breach within 30 days of written notice. If you terminate for our uncured material breach, we will refund prepaid fees for the unused portion of your subscription.

15.4 Your data when the Services end. For 30 days after your subscription or trial ends, you may request a full export of your ERP Instance and Customer Data (section 9.2). After that period, or earlier if you ask in writing, we will delete Customer Data from our active systems within 30 days and from backups within a further 60 days, unless the law requires us to keep it. We will confirm deletion in writing on request.

15.5 Survival. Sections that by their nature should survive termination will survive, including sections 5 (for unpaid fees), 6, 7, 11, 12, 16, 17, 18 and 19.

16. Warranties and Disclaimers

16.1 Each party warrants that it has the authority to enter into these Terms and will comply with laws that apply to it in connection with the Services.

16.2 We warrant that we will provide the paid Services with reasonable skill and care. If we do not, your remedy is for us to fix the issue, or if we cannot within a reasonable time, to terminate the affected subscription and receive a refund of prepaid fees for the unused period.

16.3 Except as expressly stated in these Terms, the Services, Output, trials and beta features are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, or that Output will be accurate.

17. Indemnities

17.1 By us. We will defend you against any third-party claim that the Crator Materials, as provided by us and used in line with these Terms, infringe that third party's intellectual property rights, and pay any resulting damages and costs finally awarded or agreed in settlement. This does not cover claims arising from Customer Data, Custom Apps, Inputs, open-source components used under their own licences, or combinations with things we did not provide. If such a claim arises, we may modify the Services, obtain a licence, or terminate and refund prepaid fees for the unused period.

17.2 By you. You will defend us against any third-party claim arising from your Customer Data, Custom Apps or Inputs, or from your breach of section 10, and pay any resulting damages and costs finally awarded or agreed in settlement.

17.3 Process. The indemnified party must promptly notify the other of the claim, give it control of the defence and settlement, and provide reasonable cooperation. No settlement may impose obligations on the indemnified party without its consent.

18. Limitation of Liability

18.1 No indirect losses. Neither party is liable for lost profits, revenue, goodwill or business opportunity, or for indirect, consequential, special or punitive damages, even if advised they were possible.

18.2 General cap. Each party's total liability arising from these Terms is limited to the greater of (a) the fees you paid or owe us in the 6 months before the event giving rise to the claim, and (b) USD 100.

18.3 Data and confidentiality cap. For breaches of section 6 (Customer Data) or section 11 (Confidentiality), the cap in section 18.2 is increased to two times that amount.

18.4 Exceptions. These limits do not apply to your obligation to pay fees, to either party's indemnity obligations, to fraud, or to death or personal injury caused by negligence, or to any liability that cannot be limited under applicable law.

19. Governing Law and Disputes

19.1 These Terms are governed by the laws of Singapore, without regard to conflict-of-law principles.

19.2 The parties will first try to resolve any dispute informally by escalating it to senior management for 30 days.

19.3 If the dispute is not resolved, it will be finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under its rules in force at the time. The seat is Singapore, there will be one arbitrator, and the language is English. Either party may seek urgent injunctive relief from any competent court.

20. Changes to these Terms

20.1 We may update these Terms from time to time. We will give at least 30 days' notice of material changes by email or in the Services. Changes apply from your next renewal, unless they are required by law or relate to new features, in which case they apply from the date stated.

20.2 If you do not agree to a material change, you may cancel before it takes effect. Terms agreed in a signed Order Form cannot be changed without both parties' written agreement.

21. General

21.1 Notices. We may send notices to the email address on your account. Legal notices to us must be sent to shrivardhan@cratorlabs.ai and our registered address.

21.2 Assignment. Neither party may assign these Terms without the other's consent, except to a successor in a merger, acquisition or sale of substantially all its assets, with notice to the other party.

21.3 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, other than payment obligations.

21.4 Independent parties. The parties are independent contractors. There are no third-party beneficiaries, and the Contracts (Rights of Third Parties) Act 2001 of Singapore does not apply.

21.5 Entire agreement. These Terms, the Privacy Policy and any Order Form are the entire agreement between the parties on this subject and replace any prior agreements or understandings, including any earlier non-disclosure agreement covering the same evaluation. Any purchase order terms you issue do not apply.

21.6 Severability and waiver. If a provision is unenforceable, the rest remain in effect. A failure to enforce a provision is not a waiver.

21.7 Export and sanctions. Each party will comply with applicable export control and sanctions laws.

21.8 Electronic acceptance. These Terms may be accepted and Order Forms signed electronically, in line with Singapore's Electronic Transactions Act 2010.

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Portions of these Terms are adapted from the Common Paper Cloud Service Agreement Standard Terms Version 2.1 and the Common Paper AI Addendum, available at commonpaper.com and licensed under CC BY 4.0. Common Paper does not endorse these Terms.

Contact: Context AI Technologies Pte. Ltd., 59 Ubi Avenue 1, #03-11, Singapore 408938. shrivardhan@cratorlabs.ai