Terms of Service

These terms govern your use of Crator, the ERPNext hosting and AI customization platform operated by Context AI Technologies Pte. Ltd. (“Crator”, “we”, “us”). By creating an account or using the service you agree to them.

The service

Crator hosts ERPNext instances for your business and provides AI agents that make the customizations you describe. Changes are prepared on a sandbox copy of your instance and applied to your live system only after you approve them. We may improve or modify the service over time, and we will not materially reduce its core functionality during a subscription period without notice.

Your account

You are responsible for your account credentials, for the users you invite, and for ensuring your use of the service complies with the laws that apply to your business. You must be authorized to act for the company you register.

Your data

The content in your ERPNext instance belongs to you. You grant us the limited rights needed to host it, back it up, and carry out the changes you request. We handle personal data as described in our Privacy Policy, and we do not use your customer content to train AI models. ERPNext is open source: you can export your full site at any time, including if you leave.

Acceptable use

• Don’t use the service for anything unlawful, or to store or distribute content you have no right to.
• Don’t attempt to disrupt the service, access other customers’ instances, or probe our infrastructure.
• Don’t resell or white-label the service without a written agreement with us.

Fees and billing

Subscriptions are billed in advance on a recurring basis at the prices shown at purchase, covering the Crator platform and your ERPNext hosting on one invoice. Trials are free for their stated period and convert only if you choose to subscribe. You can cancel at any time, effective at the end of the current billing period; fees already paid are non-refundable except where the law requires otherwise.

AI-generated changes

Our agents automate configuration work that would otherwise be done by an implementer. You review and approve changes before they reach your live system, and you are responsible for verifying that approved changes fit your business and regulatory requirements.

Availability and support

We work to keep the service available and your data backed up, including snapshots and physical backups, but the service is provided “as is” without warranties of uninterrupted or error-free operation. Our security practices are described at our Trust Center.

Limitation of liability

To the maximum extent permitted by law, our total liability arising out of the service is limited to the amounts you paid us in the twelve months before the claim, and neither party is liable for indirect, incidental, or consequential damages.

Termination

You may stop using the service at any time. We may suspend or terminate accounts that violate these terms, with notice where practicable. On termination we will make your data available for export for a reasonable period before deletion.

Changes to these terms

We may update these terms as the service evolves. If a change is material we will notify you by email or in the product before it takes effect. Continuing to use the service after that means you accept the updated terms.

Contact

Questions about these terms? Email us at shrivardhan@hoursense.com.